Purchase & Refund Policy

Thank you for selecting Travellers Gift Shop today. Our purchase and refund policy are as below:

Purchases:

All purchases must be paid in full prior to release of goods.

If you are purchasing items for delivery or overseas - we will contact you and quote you for shipping charge which are not automatically calculated and included in the online order as this is greatly dependent on size and weight of order.

Refunds:

We stand behind our products and should your product have a problem we will repair goods or replace them depending upon what is required. 

Please note that ALL products that we sell are Hand Made therefore small variations will always occur.

We hope that you enjoy using the products as much as we have enjoyed making them for you here in Kenya! 

Please contact us via email on info@roar.co.ke or our office number at +254 711 897 942 should you have any questions.