Purchase, Refund and Import Duties Policy
Thank you for selecting our products today. Our purchase and refund policy are as below:
All purchases must be paid in full prior to release of goods.
If you are purchasing items for delivery or overseas - we will contact you and quote you for shipping charge which are not automatically calculated and included in the online order as this is greatly dependent on size and weight of order.
We stand behind our products and should your product have a problem we will repair goods or replace them depending upon what is required. This being said, normal care must be taken on all leather, suede, material, bone and wood products. Failure to general care and maintenance can lead to damage to our product.
Please note that ALL products that we sell are Hand Made therefore small variations will always occur, this is the joy of the product we make as each piece will stand out from the next as unique.
We hope that you enjoy using the products as much as we have enjoyed making them for you here in Nairobi, Kenya!
Please contact us via email on firstname.lastname@example.org or our office number at +254 711 897 942 should you have any questions.
Please note that each country has different fees for importation of goods from abroad. Please check with your country to see if any duties will be due at the time of receiving your goods. So far... the only country to charge our customers duty is France, but there may be a few more out there that we don't know about! Best of luck and happy shopping!